The 24-hour complaint handling process in the People's Republic of China has clear divisions and staff with specialized skills, such as the front desk, call center, and complaint follow-up departments. Beijing 12345 hotline not only answers the phone for talking, but also has a tracking system, response and satisfaction inquiry. It is currently a collection of 147 million complaints, with information on more than 3,000,000 organizations in both the public and private sectors.
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